“I have been waiting seven months for a refund.”.“I spent over 3K and 3 months later, still no refund.”.“I booked a flight back in June that I still haven’t been refunded for because the airline will only refund the agent directly.“Can’t say enough bad things about this service…Have to wait 15 days for response.“This company is a fraud! Do not use Hopper! I will be getting a lawyer!”.“I’ve reached out multiple times regarding a flight a credit from April of 2020 and they have yet to provide me with any details or help me with using the credit.”.If you need help your only option is ‘read a post.’ Buyer beware. Hopper took my money on a flight that was cancelled by the airline and never notified me.” I waited a week and sent another message and I still have not heard anything. “I was never refunded and when I reached out to their ‘need help’ I received the generic email which stated someone will get back with me.“I understand there is a lot of traffic on the app due to COVID, but having to post a review in order to receive any sort of attention and being unable to reach out through the app for my issue was very frustrating.”.“Hopper is great if you want your flight cancelled and money never refunded.We…put support requests in a week ago, zero response.” “Customer service continues to be an absolute joke.They give zero refunds and there is no one to talk to.” The help tab just sends you in a constant loop.” “No way to contact customer service no has responded to my inquiries at all.“ No phone number to reach and takes a week or more to get back to an email.”.To give you an idea of what’s being said, here’s a small sampling: These complaints on the app stores have been harsh and a PR disaster for Hopper’s brand. There wasn’t even a phone number to call, the user reviews said. The key complaint among many of these users was not only how their flight was canceled by an airline and that they couldn’t get a refund, but that there was no way to get in touch with someone at Hopper for any help. Currently, hundreds of Hopper customers are trashing the app in their app store reviews, calling Hopper a scam, threatening legal action and warning others to stay away. But the complications around getting airline credits and refunds have since turned into a customer service crisis for the airfare prediction and ticket booking startup, which had been valued at $750 million back in 2018 before reaching unicorn status thanks to an undisclosed round it closed amid COVID lockdowns this year. Mobile travel app Hopper has been hit hard by the COVID-19 pandemic as consumers canceled their trips and airlines dropped their flights.

Hopper app